CHOOSING YOUR DELIVERY LOCATION

When you purchase, you can select the delivery location offered (home, alternative address, or pickup point when available). We recommend choosing a location where reception is possible. The options proposed may vary according to destination and the type of products ordered.

CONSOLIDATION & LOGISTICS

To optimise the route, some orders may be consolidated or sent via logistics hubs. This organisation enables us to manage international flows and local distribution. During these transfers, tracking updates may not be continuous.

TRANSMITTING INFORMATION TO THE CARRIER

The information necessary for delivery is transmitted to the carrier to enable handover. In some countries, the carrier may require a specific address format or additional information. If a clarification is required, you may be contacted to facilitate delivery.

DELIVERY TO A THIRD PARTY

If you would like the parcel to be received by another person, ensure the name indicated and the access information are consistent. Depending on the carrier’s rules, authorisation or ID may be requested. Handover remains subject to the applicable delivery procedures.

MANAGING TRACKING ANOMALIES

A tracking status can sometimes appear inconsistent (temporary return, missing scan, updates stopping). These situations may correspond to sorting operations or transfers. If the anomaly persists, contact us with the order number so we can assist you.

RECEIPT & CONFIRMATION

After delivery, it is advisable to keep confirmations and, if necessary, proof of handover. In the event of a dispute, these elements can help reconstruct the circumstances of delivery. Our team can also assist you in gathering the useful information from the carrier.